Return & Refund Policy

Effective Date: July 18, 2026

Welcome to Qivora. We value our customers and strive to provide a smooth shopping experience. Please read our Return & Refund Policy carefully before placing an order.

1. Return Eligibility

You may request a return or exchange within 7 days of receiving your order if:

• You received the wrong item.

• The product arrived damaged or defective.

• The product is significantly different from what was ordered.

To be eligible for a return:

• The item must be unused and in its original packaging.

• All accessories, tags, and manuals (if any) must be included.

• Proof of purchase (Order Number) is required.

2. Non-Returnable Items

Returns or refunds are not accepted for:

• Change of mind after purchase.

• Products damaged due to misuse or improper handling.

• Items showing signs of use.

• Products without original packaging.

• Clearance or promotional items (unless received damaged or incorrect).

3. How to Request a Return

To request a return, contact our support team within 7 days of delivery and provide:

• Your Order Number

• Clear photos or videos of the product

• A brief description of the issue

Our team will review your request and respond within 1–2 business days.

4. Refund Policy

Once the returned item is received and inspected:

• Approved refunds will be processed within 5–10 business days.

• Refunds for prepaid orders will be issued through the original payment method whenever possible.

• For Cash on Delivery (COD) orders, refunds will be made through a bank transfer or another mutually agreed payment method.

5. Exchange Policy

If you receive a damaged, defective, or incorrect product, we will arrange a replacement or exchange, subject to product availability.

6. Shipping Charges

• If the mistake is on our side (wrong, damaged, or defective product), Qivora will cover the return shipping cost.

• In other eligible cases, the customer may be responsible for return shipping charges.

7. Dropshipping Notice

As Qivora operates as a dropshipping store, some products are shipped directly from our trusted suppliers. Delivery times may vary depending on product availability and destination. Return and refund requests are handled according to this policy after verification.

8. Order Cancellation

Orders can only be cancelled before they are processed or shipped. Once an order has been dispatched, it cannot be cancelled.

9. Contact Us

For any questions regarding returns or refunds, please contact our customer support through the contact details provided on our website.

Thank you for shopping with Qivora. We appreciate your trust and look forward to serving you.