Shipping Policy

Effective Date: July 18, 2026

Thank you for shopping with Qivora. We are committed to delivering your orders safely and on time. Please read our Shipping Policy before placing an order.

1. Order Processing

• Orders are processed within 1–3 business days after confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

• Once your order has been shipped, you will receive a confirmation message with tracking details (where available).

2. Delivery Time

As Qivora operates using a dropshipping model, delivery times may vary depending on the product and supplier.

Estimated delivery within Pakistan:

• 5–12 business days

Please note that delivery times are estimates and may be affected by courier delays, weather conditions, public holidays, or other unforeseen circumstances.

3. Shipping Charges

• Shipping charges (if applicable) will be displayed during checkout before you complete your purchase.

• We may offer free shipping on selected products or promotional campaigns.

4. Order Tracking

Once your order has been dispatched, tracking information will be provided whenever available. You can use the tracking number to monitor the delivery status of your order.

5. Delivery Address

Please ensure that your shipping address and contact number are correct before placing your order. Qivora is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information.

6. Failed Delivery

If a delivery attempt fails because the customer is unavailable or provides incorrect information, additional shipping charges may apply for re-delivery.

7. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact our customer support within 7 days of receiving your order. Include your Order Number along with clear photos or videos of the product so we can assist you promptly.

8. Delays

While we do our best to deliver orders within the estimated timeframe, delays may occur due to factors beyond our control, including courier issues, supplier delays, customs (where applicable), natural disasters, or public holidays.

9. Contact Us

If you have any questions regarding shipping or your order, please contact our customer support through the contact details available on our website.

Thank you for choosing Qivora. We appreciate your trust and look forward to serving you.